Nimsoft - Customer Support

Nimsoft Customer Support

The world-class Nimsoft product and support organization has been designed to provide you get the support you need when you need it:

Our high quality "all-in-one" product and release process are designed to get you up-to-speed quickly and keep you current with minimal disruption. When we release new functionality, our product approach ensures that you can upgrade quickly and preserve your data and configurations.

Our support organization includes engineers--even at the first tier. You will have access to someone who is knowledgeable about the product from the moment you start describing your issue.

You can choose from several support availability and response options including 5x8, 7x12 and 24x7 support in order to best suit your needs

Our customer support portal gives you round-the-clock access to our support services. With Web access, you can easily search our robust knowledgebase, open a new ticket or check the status of an existing ticket.

For existing customers that want to report an incident or ask our advice, we can be contacted through support@nimsoft.com. We also provide an extensive online knowledge base where our customers can browse FAQs, download updates, patches and technical documentation.

Please contact us for a secure user ID and password to access our online support service: support@nimsoft.com.

"While building the world class NOC at IBBS, we were determined to find a network monitoring solution that addressed of all our needs, and most importantly, it was easy to install and was priced competitively."

"The Nimsoft solution was quite simply a perfect match. It is rich in functionality, easy to get installed and competitively priced. Already, our service level reports have yielded tremendous success and customer satisfaction."