Business Service Management

Optimizing IT Service Delivery for Maximum Business Benefit

Unlike alternative offerings, Nimsoft provides real-time monitoring of business service metrics, which are defined by key performance indicators (KPIs) of IT-enabled business service processes.  Possible examples of such processes include order entry, logistics, and claims processing. By presenting the KPIs of business services, along with end user experience and infrastructure health, Nimsoft provides actionable insight into IT performance and its direct impact on business.

Figure 1: Nimsoft Service Models allow users to build logical representations of business services.  As the overall service is impacted by technology issues, the service tree will indicate where the issues reside, allowing IT operators to identify the same poorly performing service as the end users are experiencing.  NOC operators can then drill down to find the failed/degraded service component, and initiate break-fix.

Figure 2: Nimsoft dashboards and reports will provide clear + concise representations of both IT and business service KPI’s.  When viewed together, patterns of how IT performance is impacting the business are clearly exposed.  As a result, educated decisions can be made as how to best modify the infrastructure to support the business.

Nimsoft solutions offer business service dashboards that IT and business managers can use to get real-time information about the business service KPIs of critical business processes. Nimsoft provides both at-a-glance access to information as well as capabilities for drilling down on relevant information—enabling executives and managers to get the business service information they need to make informed decisions and to effectively communicate the true state of the business.

Figure 3: In this example dashboard, a variety of KPI’s are represented from both the IT and business perspective.

ITIL Support

Read more about Nimsoft's support of ITIL in our White Paper, "ITIL—A Formula for Successful IT Service Management".

A growing number of IT organizations are investigating the IT Information Library (ITIL) to assess how it can help improve their ability to reliably and cost-effectively deliver key business applications to end-users. 

Over the years, ITIL has become the de-facto standard framework for IT Service Management (ITSM) best practices.   Over 10,000 companies worldwide have implemented aspects of the framework and are reaping its benefits.

IT service management (ITSM) and the ITIL process framework enable alignment between IT capabilities and business requirements, providing enterprises with a systematic approach to planning, developing, implementing and supporting IT services. To increase their success in providing reliable application services in a cost-effective manner, IT organizations must have strong and repeatable processes that control the application delivery lifecycle. 

These processes must be supported by a capable set of underlying IT management tools and capabilities. Unfortunately, many of the existing management tools have their roots in particular silos of infrastructure managements and were not originally designed to deliver a comprehensive service management framework.

Nimsoft provides a cohesive service management solution that can greatly assist customers considering ITIL framework adoption.  Nimsoft’s integrated solution provides IT service management capabilities that address most aspects of ITIL pertaining to service delivery and service support.  Nimsoft distinguishes itself from other offerings in the market by leveraging a robust architecture and powerful template and discovery-based Service Model to handle all aspects of IT Service management.

Nimsoft offers a very rapid implementation that is flexible to adapt quickly to handle changing and new requirements.  Whether you have already started to map IT services to control service delivery, or are just getting started at looking at a more modern approach to ITSM, Nimsoft has proven capabilities that can provide you with demonstrable value in days.