Resources for Managed Service Providers
Welcome to the Managed Service Provider resources area, where you can find a host of insightful resources focused exclusively on the needs of Managed Service Providers. View an in-depth seminar focused on best practices in ethics, tools, confidentiality, and much more. Download in-depth guides that offer best practices on such key topics as virtualization and service level management.
Browse the sections below, and be sure to check back often, to access the resources that can help you improve service levels and enhance your business.
Managed Service Provider Videos
Featured Video: “Nimsoft Success Story - Trillion”
With more than 1,000 schools coast-to-coast, Trillion offers school district customers around-the-clock monitoring of network and VoIP telephony solutions. Nimsoft provides scalable, end-to-end performance and availability monitoring for the entire IT infrastructure. Nimsoft currently offers more than 100 dedicated probes supporting major operating systems and IT infrastructure from servers, networks and databases to applications and the end-users’ experience of those applications. Service levels can be set against availability, application queries and end user response times using synthetic transactions or real-user monitoring (RUM) statistics. NimBUS reporting intelligently packages the relevant monitoring data into understandable information for any level of the client organization, from client CEO to IT manager.
View "Nimsoft Success Story - Trillion" now...
Featured Video: “12 Best Practices in Managed Services”
Featuring the expert insights of Charles Weaver, president of the MSPAlliance, this seminar for the first time provides sound best practices that Managed Service Providers can draw on to make better decisions and deliver improved service. This seminar offers best practices guidance in areas such as ethics, impartiality, law and regulation, confidentiality, disclosure, security, and much more. Sign up today to listen to the best practices seminar. Simply complete the form below and get immediate, on-demand access.
View "12 Best Practices in Managed Services" now...
Featured Video: NimBUS SLM Solutions Demonstration
We brought our NimBUS Service Level Management solution into a video recording studio and captured Nimsoft staff delivering a live demonstration. The video demo highlights our advanced NimBUS SLM functionality and its ease of use.
View "NimBUS SLM Solutions Demonstration" now...
Video Library
Hear directly from some of the thought leaders in the Managed Service Provider industry. In these videos, successful Managed Service Provider executives speak about the evolution of the industry, what’s fueled their growth, and best practices for ongoing success.
Charles Weaver,
President, MSPAlliance.
View Charles Weaver's video now...
Oli Thordarson,
Founder & CEO, Alvaka Networks.
View Oli Thordarson's video now...
Phil LaForge,
Director, Hosting & Managed Services, Berbee.
View Phil LaForge's video now...
Shane Sargent,
IT Director, InCompass IT.
View Shane Sargent’s video now...
Whitepapers for Managed Service Providers
Featured Managed Service Provider White Paper
Service Level Management: Reaching the Pinnacle of Managed Services
Authored by the MSPAlliance and Nimsoft
Companies engaged in the IT management industry are quickly finding that reacting to problems is no longer acceptable. The new model for IT management is to prevent as many problems from occurring as possible. This is the essence of the managed services business model. As more and more companies embrace and take advantage of the numerous benefits afforded by turning to a managed services provider (Managed Service Provider), the more advanced Managed Service Providers are fast realizing the need for delivering high margin service level monitoring and management to their clients.
Read the "SLM: Reaching the Pinnacle of Managed Services" White Paper now... (PDF)
Managed Service Provider White Paper Library
Universal Best Practices for Managed Services
Read the "Universal Best Practices" White Paper now... (PDF)
NimBUS for Managed Service Providers
Read the "NimBUS for Managed Service Providers" White Paper now... (PDF)
An Insider's Guide To Outsourcing
Read the "Insider's Guide" White Paper now... (PDF)
3 Common Pitfalls to SLM - and How to Avoid Them
Read the "3 Common Pitfalls" White Paper now... (PDF)
Virtualization White Papers for Managed Service Providers
Featured Virtualisation White Paper
Best Practices for Optimizing Performance and Availability in Virtual Infrastructures.
Many IT administrators have already learned the hard way that managing the performance and availability of services built on virtualization technologies can be difficult, if not impossible at times. Fortunately, some platforms now offer clustering solutions that are mature enough to automate the balancing of workloads across physical resources. When combined with disciplined capacity planning and sound deployment configurations, it is possible to achieve fast, scalable, and highly available IT services using virtualization platforms.
Download this paper to learn how.
Read the "Best Practices for Optimizing Performance and Availability" Virtualization White Paper now... (PDF)
Virtualization White Paper Library
NimBUS for VMware Monitoring
Read the NimBUS for VMware White Paper now... (PDF)
Capacity Management in Virtual Infrastructures
Read the "Capacity Management" White Paper now... (PDF)
Managed Service Provider Podcasts
Managed Services Perspectives
MSPAlliance Managed Services Perspectives podcasts provide valuable insight and analysis on relevant issues facing the global managed services industry. This podcast covers Nimsoft’s position on several compelling industry issues in the managed services market in addition to Gary’s plans for his position on the MSPAlliance Vendor Advisory Board.
Listen to the "Managed Services Perspectives" Podcast now... (MP3)
Creating a Channel Program from Scratch
Hear from Nimsoft Managed Service Provider customer InCompassIT, and find out what some key strategies are for building an effective channel. Channel Insider’s Michael Vizard interviews Tim Lambrecht, CEO of InCompass IT, who details how his company’s channel has evolved.
Listen to the "Creating a Channel Program from Scratch" Podcast now...
Managed Services Futures
In this E-Week podcast, Mike Vizard talks to Nimsoft CEO Gary Read and FusuionStorm CTO Vince Conroy about the future of managed services and the relationship between partners in the channel CEO.
Listen to the "Managed Services Futures" Podcast now...(MP3)
Managed Service Provider Customer Case Studies
Review these customer case studies and find out how other Managed Service Providers have enjoyed breakthrough results with Nimsoft. Get details on the business and technical drivers, product implementation processes, and the business gains realized.
FusionStorm
Read the FusionStorm Case Study now... (PDF)
RigNet
Read the RigNet Case Study now... (PDF)
IncompassIT
Read the IncompassIT Case Study now... (PDF)
Plus, be sure to visit our customer testimonial page and view a complete Managed Service Provider customer list.