Trillion Increases IT Performance with Nimsoft
Early Detection Reduces Customer Service Inquiries by 80 Percent, Leading to Increases in Customer Satisfaction for Nation's Largest MSP Focused Exclusively on K-12 School Districts
Redwood City, Calif. – October 7, 2008 – Nimsoft Inc., the “Big 4” alternative for IT performance and availability monitoring solutions, today announced that Trillion, the nation’s largest Managed Service Provider (MSP) for K-12 school districts, has dramatically increased its IT efficiencies and customer satisfaction using Nimsoft. Designed for a service environment, the Nimsoft solution enabled Trillion to proactively identify and resolve potential problems before they impacted end user performance.
In the past three and one-half years as a Nimsoft customer, Trillion has proactively identified and resolved potential IT performance solutions using Nimsoft, resulting in a reduced number of customer service inquiries by 80 percent.
“Our customers rely on Trillion for ‘always-on’ performance. With Nimsoft, we are able to identify problems proactively before our clients are even aware of a performance issues,” stated Kevin Bethke, Chief Operating Officer for Trillion. “The single, end-to-end view and the proactive methodology has helped us reduce customer-originated help desk tickets by 80 percent.”
With more than 1,000 schools coast-to-coast, Trillion offers school district customers around-the-clock monitoring of network and VoIP telephony solutions. Previously, Trillion had been using a combination of open source and point solutions Nagios, Solarwinds and WhatsUp Gold, which did not meet their needs as they continued to grow.
In contrast, Nimsoft provided scalable, end-to-end performance and availability monitoring for the entire IT infrastructure. Nimsoft currently offers more than 100 dedicated probes supporting major operating systems and IT infrastructure from servers, networks and databases to applications and the end-users’ experience of those applications. Service levels can be set against availability, application queries and end user response times using synthetic transactions or real-user monitoring (RUM) statistics. NimBUS reporting intelligently packages the relevant monitoring data into understandable information for any level of the client organization, from client CEO to IT manager.
“Nimsoft offers managed service providers a proven solution with broad infrastructure support to enable services for complex environments, scalability for distributed environments and adaptability to the changing needs of the business,” commented Gary Read, president and CEO of Nimsoft. “With central and proactive views, managed service providers can identify the root of issues more quickly and thereby increase customer satisfaction. When we partner with managed service providers, we support them knowing that our solution is foundational to their business success.”
About Trillion
Headquartered in Austin, Texas, Trillion Partners Inc. is the leading provider of Priority 1, E-Rate-oriented broadband WAN and VoIP services for the education market. Trillion’s WAN services include network design, installation and management using state-of-the-art licensed wireless and fiber technologies to ensure 24/7 availability and performance. Trillion's VoIP services, based on the ShoreTel platform, enable districts to take advantage of the advanced features of VoIP without the responsibility of day-to-day management. Serving more than 1,000 schools across the United States, Trillion is one of the largest national service providers for VoIP and broadband WAN services for K-20 education. For more information, visit www.trillion.net or phone (512) 334-4100.
About Nimsoft
Nimsoft is the fastest growing provider of next generation performance and availability monitoring solutions for the complete physical and virtualized IT infrastructure. The Nimsoft solutions redefine the standards for ease of use and speed of deployment - providing outstanding return on investment and unparalleled customer satisfaction. Over 640 customers in 30 countries rely on Nimsoft solutions to monitor their IT based business applications and services. These customers include mid-market and global organizations, such as Barclays Capital and Amway Corporation, Bay Area Rapid Transit, Ladbrokes, MTU Aero Engines, TriNet, TRW Automotive, and hundreds of leading managed service providers such as CDW Berbee, Easynet and Rackspace Managed Hosting. For more information, visit www.nimsoft.com.
Nimsoft and the Nimsoft logo are trademarks or registered trademarks of Nimsoft Inc. All other company and product names may be trademarks or registered trademarks of their respective companies.
© 2008 Nimsoft Inc. all rights reserved.
For more information:
United States
Brian James
Nimsoft, Inc
Phone: +1 650 931 1121
EMEA
Ajay Nawathe
Nimsoft Ltd.
Phone: +44 1932 577 770
Scandinavia
Dag Lund
Nimsoft AS
Phone: +47 2262 7149