Nimsoft Customer Testimonies

Entertainment

Ladbrokes.com

"As the market leader in the UK betting industry and the best-known brand in the global eGaming market, Ladbrokes works hard to continuously deliver innovative value and services to our customers," said Paul Thompson, Office Systems Manager, at Ladbrokes.

"During our extensive research and onsite trials, we quickly realised that NimBUS adhered to all of our strict functionality requirements, including scalability, ease-of-use, and cross platform reach. All in all, we found that NimBUS is a fantastic solution also because of its built-in intelligence for service level management which is a key IT contribution to the continued success of our business."

Transportation

Union Switch & Signal

"At US&S, we're responsible for governing and executing business critical functions such as brake assurance, over-speed detection and door controls; therefore continuous network access is imperative to safely and efficiently process our driver-less operations," said Russ White, Vice President, Automation and Information Systems, at US&S.

"During our rigorous evaluation testing, the Nimsoft's NimBUS product demonstrated to us that its superior network monitoring capabilities will ensure that US&S continues to provide impeccable quality of service to all of its end-users."

Health Care

Dekalb Regional Health Care System

"Since its establishment in 1961, DeKalb Medical Center, the flagship hospital of DRHS, has been a leading provider of health and wellness services to the community," said Cynthia Davis, the hospital system's CIO.

"We believe that the Nimsoft tool yields a sophisticated, high-performance yet cost-effective management solution that fully addresses our highly complex service level needs. NimBUS was a clear choice following our review of competitors' offerings."

Conceptus

According to Jeff Letasse, Conceptus' Senior Director, IT, "Nimsoft has helped us shift from being a reactive environment, where someone notifies us of a problem, to a proactive service, where we are notified of issues that may arise before they happen. Prior to NimBUS we didn't have a solution, and our networks were not very stable.  We had several outages a month and our applications were considered "sluggish." 

Now we are monitoring our network status, and more importantly, our throughput speeds or internal application performance, which allow us to place a value on how our systems and networks are really doing.  Overall, we are very pleased with the simplicity of Nimsoft's setup, the extreme ease of use and their great breadth of features."

Manufacturing

Big Creek Lumber

"It is critical for Big Creek to keep its IT environment up and running at all times while keeping our costs under control," said Ken McCrary, MIS Manager at Big Creek.

"We are recognized as an innovator in our industry by using information technology to offer our customers superior service. Many contractors have come to rely upon our online, automated quote system to enable them to accurately provide their customers with estimates for building materials.

The Nimsoft products will enable us to continue our record of system and service availability."

Service Providers

Ramesys

"NimBUS has enabled us to incorporate new customers in half the time taken previously. As a result of the NimBUS implementation, we have increased uptime, are now more proactive and as such have increased our profit margins."

RigNet Inc.

"The extreme ease of implementation from Nimsoft especially impressed us. Additionally, Nimsoft was very flexible in accommodating our needs, and continuously made modifications and enhancements based on our requirements.

We've been especially pleased with Nimsoft's end-to-end infrastructure monitoring capabilities, and with how quickly they could develop solutions for our ever-changing needs," said Morten Hagland Hansen, RigNet's Global IP Engineering Manager."

IBBS

"While building the world class NOC at IBBS, we were determined to find a network monitoring solution that addressed of all our needs, and most importantly, it was easy to install and was priced competitively," said Cedric Brown, Network Operations Director at IBBS.

"The Nimsoft solution was quite simply a perfect match. It is rich in functionality, easy to get installed and competitively priced. Already, our service level reports have yielded tremendous success and customer satisfaction."

ComputerLand

"We use NimBUS to monitor and verify Quality of Service of more than 5000 operational IT-infrastructure elements all over Norway. It provides us with an overview of the network- and systems for our customers that is quite unique.

The flexibility in the software gives both Computerland, as a Managed Service Provider, and our customers a very good overview of the IT-infrastructure and enables us to quickly pinpoint where there are problems. NimBUS was chosen in competition with software vendors like IBM/Tivoli and BMC/Patrol, together with several others."

Bay Area Internet Solutions

Tom Wye, CEO & VP of Network Operations at BAIS commented, "We are thrilled about this partnership with Nimsoft. By using NimBUS, BAIS has increased revenue by offering customers new solutions and is better satisfying customers' needs through enterprise-grade solutions and improved infrastructure monitoring."

Rackspace Managed Hosting

"Many of our customers were demanding a highly available, highly managed, hosted-Linux environment for their critical business applications," said Paul Froutan, VP of Product Engineering, Rackspace Managed Hosting. "By featuring NimBUS' advanced monitoring capabilities, Red Label offers a comprehensive management service for Linux hosted environments that require round-the-clock business uptime."

FusionStorm

"We were excited to see how quickly NimBUS deployed compared to OpenView," Conroy reports. "In a typical 10 server environment, I’d say we cut our deployment time by 80 percent.  Where we used to take days to bring up new customer SLAs, we now do it in hours.  NimBUS also requires less highly paid personnel, and less staff time overall, for ongoing support.  By reducing our personnel requirements we’ve saved quite a bit of money."

IntelliNet

"With a single tool we can now provide a complete end-to-end picture of all components of an application and their integrated performance versus the straight-line, element-focused approach from before,"  said John Bradbury, IntelliNet's Vice President of Managed Services.

Regarding the process of installing NimBUS, Bradbury was particularly enthusiastic.  "We were able to easily migrate over to NimBUS while still maintaining our service levels and without any outages," he noted. "We were watching hundreds of objects for large customers, with thousands of devices that had to be migrated.

Because of NimBUS' easy drag-and-drop templates, we were able to cut down migration time considerably, get customers up and running with new NimBUS monitoring quickly and turn off the old systems. IntelliNet was able to convert all of its customers to NimBUS in less than 6 months."

Novell

"We understood at the outset that effective service level monitoring was very important for a successful managed service," said Mike Lyons, vice president of global services of Novell. "We did extensive vetting of various options, including side-by-side testing of "real world" scenarios in our SuperLabs facility. We chose the NimBUS product based on its strong performance and features, such as real-time service level monitoring and customized dashboards. In addition, the ease of incorporating NimBUS into our managed service offering was another strong factor in our decision."

Financial

Liberty Savings Bank

"Our primary IT goal and challenge is to provide high service quality at all times, including times when resource demands are adversely impacted," said Bill Beal, Vice President Information Systems, at Liberty Savings Bank.

"NimBUS provides us with quick and actionable data, from a single management dashboard, which allows us to make strategic decisions within minutes and not hours. Best of all, NimBUS automatically delivers service performance reports so that our IT analysts can focus on business-expanding tasks. This provides us with a higher return on our investment."

Zions Bancorporation

According to Chris Lynn, technical project manager at Zions Bancorporation, "Nimsoft's NimBUS solution successfully met our detailed technical criteria for accurately recording web, client/server and mainframe transactions while simultaneously delivering superior service level reporting capabilities."

During Zions Bancorporation's extensive evaluation, Nimsoft demonstrated that its solution could easily be integrated into the client's existing CA Unicenter management framework.